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Central Audit Manager – Service Operations & PM Excellence
We are looking for a highly driven and detail-oriented professional for the role of Central Audit Manager – Service Operations & PM Excellence.
This role will be responsible for strengthening operational governance, driving preventive maintenance compliance, enhancing customer experience, and ensuring field service execution excellence across regions. The ideal candidate should possess strong audit capabilities, cross-functional coordination skills, customer engagement experience, and the ability to identify operational gaps and drive continuous improvement initiatives.
Key Responsibilities
• Lead centralized audits for Preventive Maintenance (PM) activities, service processes, and field execution standards across all regions.
• Conduct periodic PM spare audits and inventory compliance reviews to ensure material readiness, availability accuracy, and adherence to service standards.
• Drive governance through regular interactions with regional teams to understand operational challenges, process gaps, field constraints, and improvement opportunities (Process and Product).
• Implement learning/Best practices across sites.
• Organize structured review meetings with field engineers, regional managers, and support teams to evaluate execution quality, compliance, and operational effectiveness.
• Engage directly with customers to capture the Voice of Customer (VoC), understand pain points, identify service gaps, and improve customer satisfaction levels.
• Monitor service KPIs, PM adherence, audit scores, spare utilization, response timelines, and closure quality across regions.
• Develop audit dashboards, governance reports, management reviews, and operational scorecards for leadership visibility.
• Ensure implementation of standardized processes, service governance frameworks, and compliance mechanisms across the organization.
• Drive continuous improvement initiatives focused on operational excellence, service reliability, and customer experience enhancement.
• Conduct frequent field visits and site audits across India to ensure on-ground operational compliance, customer engagement, and service quality consistency across all installed locations.
Travel Requirement
This role involves extensive travel across India, as the candidate will be required to regularly visit customer sites, conduct audits, engage with field teams, and review operational performance at various installed locations nationwide.
Desired Candidate Profile
• Experience in Service Operations, Audit, Technical Support, or Field Service Governance.
• Strong analytical, auditing, and stakeholder management skills.
• Ability to interact confidently with customers, regional teams, and leadership.
• Excellent communication and reporting capabilities.
• Exposure to automation, intralogistics, electromechanical systems, or industrial equipment domain preferred.
• Comfortable with extensive travel and frequent site visits across India.
Core Competencies
• Operational Audits & Governance
• PM Compliance Management
• Spare Inventory Audits
• Customer Experience Management
• RCA & CAPA Management
• Service Operations Excellence
• Field Team Governance
• Process Standardization
• KPI Monitoring & Reporting
• Continuous Improvement Initiatives
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Data Architect / Lead Data Engineer — Datamart Design
Role Summary
Develop an analytical datamart using PostgreSQL for the analysis of hot strip mill production, quality, and maintenance.
Begin by creating a comprehensive design that includes schema layering, a star schema, and detailed table and widget
pages. Ensure this design is thoroughly validated against actual requirements and source data, and make necessary
adjustments or improvements to optimise its effectiveness.
Job Responsibilities:
Minimum Qualifications:
Desired Qualifications:
Will be shared as per request
Location: Noida
Experience: 3–5 Years
Qualification: B.E./B.Tech – Electrical / Electronics / Mechatronics / Instrumentation
Reports To: Sr. Manager / Manager – Controls
Responsible for controls development, product development, testing, commissioning and project execution for industrial automation solutions.
Strong PLC programming knowledge – Ladder, FBD, Structured Text.
Hands-on experience with Omron PLC preferred; Mitsubishi / Siemens also considered.
HMI development and configuration.
Strong knowledge of Electrical Schematics and EPLAN.
Industrial communication: EtherCAT, Ethernet/IP, Modbus, PROFINET, CAN.
Knowledge of PLC, Servo Drives, Motion Controllers, Safety PLCs and Safety Sensors.
Servo drive configuration, motor tuning and troubleshooting.
Awareness of electrical/industrial standards, CE/UL requirements.
Develop PLC logic and HMI applications for new products/projects.
Design electrical schematics using EPLAN and prepare/release BOMs.
Configure PLCs, drives, motion controllers, safety devices and industrial networks.
Conduct prototype testing, debugging and system performance analysis.
Handle installation and commissioning at project/customer sites.
Troubleshoot control, electrical, communication and automation-related issues.
Prepare test reports, check sheets, software backups and technical documentation.
Support CE/UL certification and compliance activities.
Coordinate with Mechanical, Electrical, Software, IT and Project teams for successful deployment.
Candidates with hands-on experience in industrial automation, machine automation, robotics, material handling, intralogistics, SPM or automation product development will be preferred.
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ERF No.: 1866
Position: Field Service Engineer – UPS/PVPCS
Location: Gurugram, Haryana
Experience: 5–6 Years
Mandatory Skills & Experience:
Important Instructions:
Designation: IT Infrastructure & Security Lead
Location: Hyderabad
Experience: 5–6 Years
Qualification: B.E./B.Tech – CSE/IT/ECE/EEE or equivalent
Reporting To: Manager
We are looking for an experienced IT Infrastructure & Security Lead to manage IT infrastructure operations, IT helpdesk support, endpoint management, network access, and basic cybersecurity operations. The role will also involve leading the helpdesk team and ensuring high availability, security, and efficient IT services.
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Please note that candidates must have secured a minimum of 50% marks throughout their academic career (10th, 12th, Diploma, B Tech) and have experience in the relevant field and industry.
Eligibility Criteria: B Tech/BE in Electrical Engineering with 6-10 years of experience
Budget allocated for these positions: Up to 12 LPA (CTC)
Location: Noida
Region to look after- North-East
Purpose of the role
To manage customer accounts and aftersales engagements by coordinating service sales, handling customer escalations and
complaints, and overseeing on-site support operations, with the objective of maximizing customer satisfaction, strengthening
long-term partnerships, and driving sustainable and profitable aftersales revenue.
Technical Skills Required
1. Automation Skills- PLC systems, drives, and basic software integration; MS & WCS
2. Additional Skills- GA, Electrical and Mechanical drawings, BOM etc. & in MTBF, MTTR, RCA methods etc.
3. Commercial skills: Understanding on quotations, invoices, order confirmation, payment terms etc.
4. Selling skills: Selling of contracts, spare parts, upgrades, trainings etc.
5. Customer satisfaction: Understanding of NPS measurement score and driving customer survey.
6. Computer skills: Advanced MS Office, Power BI, MS team etc.
Behavioural Skills Required
1. Effective communication and interpersonal skills
2. Problem-solving abilities
3. Negotiation skills
4. Ability to understand and analyse data, data analysis.
5. Customer-focused mindset
6. Sales acumen
7. Conflict management.
Job Responsibilities
1 Track all service support contracts requirements as per defined terms and scope. Manage all the support requests of the assigned region and execute the service requests as and when raised by the customers.
2 Build AFS Sales portfolio in the respective regions, identify growth opportunities and ensure regional business targets are achieved through new and repeat business.
3 Understanding client needs and expectations, must have good understanding of automation system, engineering & a proactive approach on maintenance for prompt resolution.
4 Building and maintaining relationships with all clients; collaborating and communicating with customers daily to meet and understand their needs.
5 Identify trends and potential problems with strong analytical problem-solving skills including timely incident and escalation reporting of critical situations.
6 Nurturing and maintaining customer relationships post-sales, brainstorming and implementing strategies to increase aftersales turnover.
7 Work in coordination with AFS Noida team, R&D & Project team for any upgrade and modification request from customer.
8 Present and pitch AFS service & support portfolio to all the customers and ensure to book a service contract with customer.
9 Ensure all the invoices are generated & submitted within defined TAT and all the required documents are submitted on time for invoicing time for invoicing.
10 Provide guidance, mentorship & support (technical / emotional) to team to achieve performance targets; ensure support from cross-functional teams, if required.
11. Conduct quarterly skill assessment for the OSS teams, identify training needs and coordinate with technical and HR teams to facilitate the trainings.
Minimum Qualification : B. tech/Diploma Electrical, Electronics, Instrumentation and Control, Mechatronics
Years of experience : 8 to 10 years of experience from warehouse automation, heavy engineering or any other reputed automation industry.
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DESIGNATION : SR. MANAGER - CUSTOMER ACCOUNT MANAGEMENT
REPORTING TO : DGM/GM
Purpose of the role
To drive after-sales business growth and customer success by managing service sales, contracts, system upgrades, spare parts, and customer
support operations for warehouse automation solutions. The role is responsible for achieving revenue targets, ensuring customer satisfaction, leading team performance, and collaborating with cross-functional stakeholders to deliver operational excellence.
Technical Knowledge & Skills Required
Strong experience in service sales, including AMCs, 24×7 support contracts, modifications and upgrades, and spare parts sales
Negotiation skills
Customer complaints escalation management
Key Accounts Management
Team Development & Management
Analytical skills
Knowledge of PLC-controlled systems, including programming and modifications.
Drive commissioning and troubleshooting
HMI & SCADA
Process Audit
Field Devices
Behavioral Skills Required
1. Communication & presentation skills
2. Sales Mindset
3. Taking ownership
4. Ability to identify problems and resolve them proactively.
5. Customer need assessment and stakeholder management
6. Ability to resolve complex problems.
7. Ability to delegate work to the team effectively.
8. Provide constant support to the team and mentor them for higher roles.
9. Customer-centric mindset
10. Results-oriented and proactive approach
Job Responsibilities
1 Implement After-sales strategy for assigned region and review the same through objectives (targets), policies and initiatives to increase revenue & profitability for Addverb and improve customer satisfaction and loyalty.
2 To institutionalise a customer-centric approach in the organisation by proactively identifying gaps within the team and resolving the same with structured action plans.
3 Pitching for all types of services including- AMC, 24*7 Support contract, modifications & upgrades, spare parts sales ensuring that the targets are met.
4 Negotiate, finalise, renew and monitor contracts and orders with customers to ensure smooth operations of automation equipment deployed at the customer end.
5 Establish adequate systems and processes and monitor performance metrics to ensure a smooth handover from projects along with effectiveness and efficiency of aftersales operations at the site.
6 Identify trends and patterns in customer-reported issues, work collaboratively with cross-functional teams to develop data-driven solutions, and execute improvement initiatives aimed at reducing errors and ensuring optimal equipment uptime and reliability.
7 Gather market intelligence and competitor insights to develop effective after-sales strategies that create a unique value proposition and strengthen customer loyalty toward Addverb After Sales services.
8 Maximize customer satisfaction through exceptional service delivery, resulting in increased customer retention, repeat business, and referrals.
9 Maintain end-to-end visibility of service tickets and implement effective corrective actions to prevent recurrence of issues.
10 Ensure adherence to the escalation matrix so that the SLAs are not breached in the region to ensure high customer morale and satisfaction.
11 Collaborate with cross-functional teams such as SCM, purchase, design, production, quality, product development, project team etc. to resolve issues and improve product/service quality and customer satisfaction.
12 Engage with customers by visiting assigned sites to understand their key performance indicators, identify improvement opportunities, and provide proactive resolutions to open issues, thereby driving higher customer satisfaction.
13 Support the Sales team to provide competitive offers and packages that help reduce the overall cost of ownership of automation.
14 Achieve 100% SLAs for uptime, preventive maintenance and resolution time.
15 Develop, coach, and motivate the after-sales team to achieve business objectives and performance targets.
16 Achieve 100% conversion on total spare quotations submitted.
17 Achieve 100% compliance on Project takeover checklist from Project to After Sales team.
Minimum Qualification : B.Tech. in Electrical, Electronics, Instrumentation & Control, or Mechatronics. MBA preferred.
Years of experience : 12-15 years
Experience: 15–20+ Years
Qualification: B.E./B.Tech in Mechanical, Production, Industrial Engineering or related discipline
Lead end-to-end manufacturing operations including Fabrication, Machining, Assembly, Testing, Quality, Stores, and Dispatch.
Drive Production Planning & Control (PPC), Capacity Planning, Resource Planning, and Production Scheduling to ensure on-time delivery.
Manage manufacturing of Conveyor Systems, Material Handling Equipment, Warehouse Automation Systems, Robotics, Special Purpose Machines (SPM), or Capital Equipment.
Monitor and improve manufacturing KPIs such as OEE, Productivity, Rejection, Scrap, Cycle Time, OTIF, and On-Time Delivery.
Implement Lean Manufacturing, TPM, Kaizen, Six Sigma, 5S, SMED, Kanban, and Continuous Improvement initiatives to enhance operational efficiency.
Lead cost reduction, process optimization, waste elimination, and productivity improvement projects across the manufacturing facility.
Coordinate with Design, Engineering, Purchase, Supply Chain, Quality, Maintenance, and Project teams for seamless manufacturing execution.
Ensure adherence to Quality Management Systems, Safety Standards, ISO procedures, and statutory compliance.
Drive New Product Introduction (NPI), Engineering Change Management (ECN), and continuous process improvements.
Review daily production plans, resolve manufacturing bottlenecks, and ensure customer delivery commitments are achieved.
Lead Root Cause Analysis (RCA), CAPA, and corrective actions for quality and production-related issues.
Manage manufacturing budgets, inventory control, vendor development, and resource utilization.
Develop, mentor, and lead cross-functional teams while fostering a high-performance manufacturing culture.
Ensure optimum utilization of manpower, machinery, and manufacturing resources.
Drive automation initiatives and digital manufacturing practices to improve operational performance.
Warehouse Automation
Material Handling Equipment
Conveyor Manufacturing
Industrial Automation
Machine Building
Special Purpose Machines (SPM)
Robotics
Intralogistics
Capital Equipment
Heavy Engineering
Automotive / Auto Components
Manufacturing Operations, Plant Management, Production Planning, PPC, MRP, Capacity Planning, Fabrication, Machining, Assembly, Welding, Lean Manufacturing, TPM, Kaizen, Six Sigma, OEE, VSM, SMED, Kanban, SAP/ERP, Cost Reduction, Continuous Improvement, Team Management, Material Handling, Conveyor Systems, Industrial Automation, Robotics, Machine Building, Root Cause Analysis (RCA), CAPA, Quality Management, Cross-Functional Leadership.
Position: Regional Manager (Support)
Department: Customer Support & Service
Location: Bangalore
Experience: 7–10 Years
Qualification: Diploma / B.E. / B.Tech in Electrical, Electronics, or Mechanical Engineering
We are looking for an experienced Regional Manager (Support) to lead customer support and maintenance operations for warehouse automation and material handling systems across the assigned region. The role involves managing a team of service engineers, ensuring high equipment uptime, resolving customer escalations, and delivering exceptional after-sales support while driving operational excellence.
Lead, mentor, and manage a team of service engineers and technicians.
Allocate resources effectively to ensure timely customer support.
Monitor team performance and identify training and development needs.
Act as the primary point of contact for customer escalations.
Build and maintain strong customer relationships through proactive service.
Ensure high customer satisfaction by delivering prompt and effective support.
Plan and monitor preventive and breakdown maintenance activities.
Ensure maximum equipment uptime and operational efficiency.
Coordinate installation, commissioning, and servicing of automation equipment.
Work closely with Sales, Engineering, Projects, and Factory teams to resolve technical issues and improve customer experience.
Support continuous improvement initiatives and implement best service practices.
Ensure optimum availability of regional spare parts.
Coordinate the return of faulty components for Root Cause Analysis (RCA) and warranty claims.
Monitor spare parts utilization and inventory levels.
Conduct regular service audits and performance reviews.
Ensure compliance with company policies, safety standards, and service procedures.
Drive continuous improvement in service quality and operational performance.
7–10 years of experience in customer support and maintenance with an electromechanical OEM, warehouse automation, or material handling background.
Strong knowledge of conveyors, warehouse automation systems, PLC-integrated sortation systems, and industrial automation equipment.
Hands-on experience in preventive maintenance, breakdown maintenance, troubleshooting, and commissioning.
Strong leadership, customer handling, and team management skills.
Excellent communication, presentation, and stakeholder management abilities.
Experience with CRM tools, maintenance documentation, and service reporting.
Strong analytical and problem-solving skills.
Willingness to travel extensively within the assigned region.
Warehouse Automation
Intralogistics
Material Handling Equipment
Industrial Automation
Conveyor Systems
Robotics & Sortation Systems
Electromechanical OEMs
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Exp: 2 Yrs to 6 Yrs
Budget: 5 LPA to Max 12 LPA
Location: Hyderabad
Job Responsibilities:
Application Engineering of LV/MV Drives, Motor and Power System for Rolling Mills, Processing Lines
Commissioning of LV/MV Drives
Interface between Drives and Automation system using different field networks e.g. Profibus, Modbus, Ethernet, Profinet
Support Site commissioning activities. Travel around 50% based as per Project requirement.
Work with Lead engineers to demonstrate that engineered functions meet customer requirements as defined in project specifications.
Generate supporting documentation as per project and customer requirements.
Adhere to engineering best practices, design standards, and engineering processes for the development. Suggest and implement improvements to processes and standards when appropriate.
Work within a multi-discipline engineering team consisting of Control, Hardware & Drive engineers.
Minimum Qualifications:
Education: Bachelor’s degree in Electrical / Electronics Engineering.
Experience: 2 to 6 years
Technical Skills:
- Drives Engineering
- Power System: MCC, Transformer, Switch-gear
- Drives Commissioning
Academic Performance: CGPA of 7.0 or above.
Essential Skills & Traits:
- Strong analytical and problem-solving skills.
- Good communication and interpersonal skills; ability to work in a team environment.
- Self-motivated and adaptable to dynamic project requirements.
- Willingness to travel for site commissioning on short notice.
Desired Qualifications:
Proficiency in Excel and Visio
Knowledge of PLC , HMI or SCADA
Strong fundamentals of Motors, Control System and Power System
Metals industry experience of Hot/Cold Mill, Processing line, Bar/Wire rod mil
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Exp: 8 Yrs to 12 Yrs
Budget: 12 LPA to Max 20 LPA
Location: Hyderabad
Job Responsibilities:
Application Engineering and preparation of most competitive Techno Commercial Proposal of Electrical and Automation Systems for Metal and Material handling Industry.
Configure optimum technology solution based on customer RFQ.
Prepare technical specifications & commercial proposals for Systems and Services Business for Electrics & Automation for Metals and Material handling Industry.
For 3 rd party bought out equipment, float enquiries, get techno-commercial offers and negotiate with vendors for best price.
Maintain database and data mining.
Provide technical sales support to Sales team for customer meetings.
Offering competitive product and solutions including Motor, Drive and PLC Automation products/solutions and associated 3 rd party bought out electrical systems.
Coordination with the sales team for optimum offerings
Coordinate with engineering team and Factories to seek technology support and estimations.
Coordinate with TMEIC group companies for proposals and commercials
Customer meetings (Online & Offline) to discuss and finalize Technica Specifications.
Technical clarifications regarding products and systems solutions.
Competitive analysis of competitor’s products / solutions offering.
Negotiations with vendors at presales stage.
Handling Tender RFQs for PSU.
Preparation of Automation topologies, SLDs of control systems
Minimum Qualifications:
10 to 12 years of experience with bachelor’s degree in Electrical/ Electrical & Electronics/Instrumentation engineering or equivalent.
Strong technical knowledge of AC motors, AC Drives & Automation System.
Effective communication skills & presentation skills.
Open to relocate and extensive travelling for customer meetings.
Minimum 3-4 years of field experience in Metals Industry
Experience in Metals Applications & technologies
Costing & Estimations Experience in engineering industry
Desired Qualifications:
Prior experience in preparing techno commercial proposals.
Experience with customers for specifications review, proposal development, and contract development and negotiations.
Vendor management experience and networking in industry
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Sales Development Representative
Full-Time · On-site · [Gurgaon]
The Role
Our Client builds the Physical AI behind autonomous robots and intelligent fleet safety systems deployed across enterprise operations. As we scale demand generation, the quality of our pipeline rests on one discipline above all: consistent, rigorous qualification. That is the mandate of this role. As a Sales Development Representative, you will run the qualification engine that converts raw interest into sales- ready pipeline. You will apply a defined qualification process to every lead, keep the pipeline clean and current, and keep Marketing and Sales aligned as leads move from first touch to first meeting. Readiness here is determined by process. You apply the framework consistently, so the sales team engages only with leads that meet the bar.
What You will Do
• Qualify every inbound and outbound lead against a defined qualification framework, applying it consistently so lead readiness is a process outcome rather than a personal judgment call.
• Prioritize leads by fit and intent, and route qualified opportunities to the right sales owner without delay.
• Nurture leads that are not yet sales-ready, keeping them engaged until timing and intent align.
• Own response-time accountability: track the follow-up status of every lead and escalate anything that slips past the agreed window.
• Keep Marketing and Sales aligned across the funnel, ensuring clean handoffs, shared context, and a continuous feedback loop on lead quality.
• Maintain complete and accurate CRM records as the single source of truth for pipeline health.
• Report weekly on funnel performance, including lead volume, qualification rate, and time-to-qualification.
What We are Looking For (Must-Have)
• 1–3 years in sales development, inside sales, or business development, ideally in B2B, industrial, SaaS, or technical/deep-tech products.
• Confidence engaging technical and senior buyers, including plant heads, operations leaders, and engineering decision-makers.
• Hands-on CRM experience (Zoho, Salesforce, HubSpot, or similar) and the discipline to keep records accurate without being prompted.
• Strong written and verbal communication. You are often the first impression a prospect has of us.
• A process-oriented, high-ownership mindset, comfortable being measured on response times and follow- through.
Good to Have
• Familiarity with outbound tooling such as Apollo or LinkedIn Sales Navigator.
• Exposure to subscription or as-a-service (XaaS) commercial models.
• Experience qualifying across multiple product lines or buyer personas simultaneously.