WE ARE HIRING !!!! 

Company: MSAFE Equipment Ltd.

🔹 Role Purpose

To design, develop, and support execution of Aluminium Formwork (Monolithic System) through proposal drawings, detailed fabrication drawings, and 2D/3D modeling.

🔹 Key Responsibilities

1. Proposal & Pre-Sales Design

• Prepare proposal drawings, shell drawings, and mock-ups based on client architectural inputs
• Develop concept layouts for Aluminium Formwork (Monolithic System)
• Support sales team with techno-commercial proposals and presentations
• Optimize design for cost efficiency and material utilization

2. Detailed Design & Engineering

• Create detailed fabrication drawings for production
• Prepare modulation drawings (panel layout, numbering, repetition cycles)
• Generate GA (General Arrangement) drawings and assembly drawings
• Ensure accuracy in dimensions, tolerances, and site feasibility

3. Software & Design Tools

• Develop 2D drawings using AutoCAD
• Create 3D models using SolidWorks
• Generate BOQs (Bill of Quantities) and material lists
• Maintain drawing revisions and documentation control

4. Coordination & Execution Support

• Coordinate with sales, project, and fabrication teams
• Provide technical support during project execution and site issues
• Assist in resolving design-related challenges during installation
• Ensure drawings align with client requirements and site conditions

🔹 Key Skills & Requirements

• Experience: 2–8 years in Aluminium Formwork / Formwork Design
• Strong understanding of Monolithic construction systems
• Proficiency in:
  • AutoCAD (2D drafting)
  • SolidWorks (3D modeling)
• Knowledge of formwork modulation and repetition systems
• Ability to read and interpret architectural & structural drawings
• Attention to detail and problem-solving skills

🔹 KPIs

• Accuracy of Drawings (Error-free submissions)
• Timely Delivery of Designs
• Optimization of Material & Cost
• Support in Project Conversion & Execution

🔹 Preferred Background

• Aluminium Formwork / System Formwork Companies
• Scaffolding / Construction Equipment Industry
• Engineering Design Firms (Construction domain)

🔹 Reporting Structure

• Reports to: Business Head  (Formwork Division)

🔹 Location -  Noida / Greater Noida / PAN India (as per project requirement)

WE ARE HIRING – SALES HUNTERS ONLY

Are you from Automation / Robotics / Material Handling / ASRS / AMR / Warehouse Solutions sales background?
Can you generate leads, meet clients, build pipeline, and close business?
Can you own numbers and deliver results?

Then this opportunity is for you.

Role: Sr. Sales Engineer / Sales Engineer – AMR Solutions
Location: North / South India
Experience: 3–5 Years
CTC: ₹6–8 LPA

Mail CV: info@stemfordindia.com

If you’re not afraid of targets, travel, and tough industrial sales, apply now.

Area Sales Manager – Ladder Division

We are hiring an experienced Area Sales Manager to drive sales and business development for the Ladder Division in the assigned territory. The role involves channel development, project sales, customer relationship management, and market expansion across industries such as construction, manufacturing, warehousing, infrastructure, EPC, and industrial projects.

Location: North / East / South / West India
Experience: 5–10 years
Qualification: Graduate (Engineering preferred), MBA is an added advantage

Key Responsibilities:

• Drive territory sales and revenue growth
• Develop and manage dealers, distributors, and channel partners
• Generate business from industrial, corporate, EPC, government, and OEM clients
• Handle project inquiries, tenders, and customer discussions
• Expand market reach and identify new business opportunities
• Maintain sales pipeline, reporting, and market feedback

Preferred Background:
Candidates with experience in industrial sales, project sales, ladders, scaffolding, safety access equipment, or related industrial products will be preferred.

Key Skills:
B2B Sales, Channel Management, Project Sales, Tender Handling, Negotiation, Relationship Management, Territory Development

To apply, please share your updated resume at 9810159855

WE ARE HIRING !!!
 

Job Description

Position: Deputy General Manager – After Sales
Department: After Sales / Customer Support
Location: Noida

Role Overview

• Responsible for leading and expanding the lifecycle services business for automation systems.
• Ensure high-quality after-sales support and customer satisfaction across regions.
• Drive revenue growth, service efficiency, and profitability through service contracts, spare parts, and maintenance programs.
• Lead service operations with a focus on customer experience and operational excellence.

Key Responsibilities

1️⃣ After Sales Strategy & Business Growth

• Develop and execute after-sales service strategies to increase revenue and profitability.
• Drive customer satisfaction and loyalty through efficient service delivery.
• Expand lifecycle services including AMC, spare parts, and service contracts.

2️⃣ Spare Parts & Service Management

• Develop spare parts strategies for internal and external customers.
• Ensure timely availability and management of automation system components.

3️⃣ Customer Experience & Service Excellence

• Implement a customer-centric approach using performance metrics like Net Promoter Score (NPS).
• Ensure high-quality technical support and service delivery.

4️⃣ Service Operations & Process Improvement

• Develop and improve service processes, tools, and systems.
• Conduct regular service audits and operational reviews to ensure compliance with standards.

5️⃣ Contract & Customer Relationship Management

• Negotiate and manage service contracts, renewals, and maintenance agreements.
• Ensure smooth operations of automation equipment deployed at customer sites.

6️⃣ Project Handover & Service Transition

• Ensure smooth handover of projects to after-sales teams after installation.
• Monitor performance metrics to ensure efficient after-sales operations.

7️⃣ Cross-Functional Collaboration

Work closely with internal teams including:

• Strategic Sourcing
• Design & Engineering
• Production
• Quality
• Product Development
• Project Management
• Sales & Business Development

Resolve issues and continuously improve product performance and service quality.

8️⃣ Escalation & Issue Resolution

• Establish systems for timely escalation and resolution of service issues.
• Perform root cause analysis and corrective actions for complex technical problems.

9️⃣ Sales Support & Service Promotion

• Support sales teams in offering service packages and maintenance solutions.
• Conduct customer engagement and promotional campaigns for after-sales services.

🔟 Continuous Improvement & Business Expansion

• Identify opportunities for cost optimization and process improvement.
• Implement initiatives to increase service revenue and operational efficiency.

1️⃣1️⃣ Global Service Coordination

• Coordinate with global service teams to ensure effective support after project handover.

1️⃣2️⃣ Team Leadership & Development

• Build and lead high-performing after-sales teams.
• Provide training, mentoring, and performance management to achieve service targets.

Technical Skills Required

• Knowledge of automation systems (mechanical & electrical components)
• Experience with ERP systems (SAP preferred)
• Understanding of Product Lifecycle Management tools (e.g., Siemens Teamcenter)
• Strong problem-solving and root cause analysis skills
• Knowledge of ISO standards and service processes

Behavioural Skills

• Strong team leadership and people management skills
• Excellent communication and stakeholder management
• Strong customer focus and negotiation skills
• Ability to handle conflicts and complex service escalations

Qualifications

• MBA from a Tier-1 institute preferred.

Experience

• 8–12 years of experience in after-sales service, customer support, or lifecycle service management in automation, manufacturing, or engineering industries.

Additional Requirements

• Willingness to travel frequently to customer sites.
• Availability beyond normal working hours when required.

🚨 URGENT HIRING – DGM / SR PROJECT LEAD (AUTOMATION / INTRALOGISTICS)

Experience: 12–14 Years

🔥 WHO SHOULD APPLY?

If you have handled large-scale warehouse automation / intralogistics / material handling projects and are currently working as:

• Project Manager

• Senior Project Manager

• Program Manager

• Project Lead (Automation / Warehouse)

👉 This role is for YOU.

💼 ROLE IMPACT

• Lead multiple high-value automation projects (ASRS, conveyors, robotics, WMS)

• Drive end-to-end execution from planning to delivery

• Act as final escalation point for project risks & client issues

• Work directly with leadership & key clients

⚙️ MUST-HAVE EXPERIENCE

• Automation / Intralogistics / Warehouse Projects

• ASRS / Conveyors / AMR / AGV / Robotics

• Project Scheduling | Execution | Delivery

• Stakeholder & Client Management

• Multi-project handling (not single project exposure)

🧠 TECH + FUNCTIONAL SKILLS

• WMS / Warehouse Operations understanding

• Project Planning tools (MS Project / Primavera)

• Risk Management & RCA

• Cross-functional coordination (Engineering / SCM / Installation)

• Exposure to EPC / Industrial Project Environments

🎯 IDEAL CANDIDATES FROM

• Warehouse Automation Companies

• Intralogistics / Material Handling Firms

• E-commerce / Supply Chain Engineering Teams

• Large Industrial / EPC Project Backgrounds

🚫 NOT SUITABLE IF

• Only site execution (no project ownership)

• Only maintenance / operations (no project delivery)

• No automation / warehouse exposure

• Less than 2–3 projects handled end-to-end

🏆 WHAT MAKES YOU STAND OUT

• PMP Certified

• Handled multiple projects simultaneously

• Experience in client-facing roles

• Strong leadership managing Project Managers / teams

We are Hiring !!!

Job Title: Vice President / General Manager

Location: Hyderabad, India
Reporting To: Chief Operating Officer

Job Description

Role Overview

• Lead the transition of the India Global Capability Center (GCC) from a vendor-operated model to a fully integrated in-house employee structure.
• Establish and manage the long-term operational presence of the company in India.
• Build and lead the India leadership team and organizational structure.
• Act as the senior executive leader and single point of leadership for all India operations.
• Provide strategic, operational, and cultural leadership aligned with global business objectives.

Key Responsibilities

1. GCC Transition & Entity Setup

• Lead the end-to-end transition from vendor-managed workforce to company full-time employees.
• Ensure business continuity, talent retention, and operational stability during the transition.
• Design and implement the India operating model including:
  • Organizational structure
  • Leadership roles
  • Governance framework
  • Decision-making processes
• Manage knowledge transfer, workforce rebadging, and transition risks with external vendors.

2. Regional Leadership

• Serve as the senior executive leader for India operations.
• Oversee all employees in India through direct and matrix reporting structures.
• Build and develop leadership teams across:
  • Technology
  • Product Development
  • Shared Services
  • Corporate Functions
• Foster a high-performance and inclusive work culture aligned with company values.

3. Strategic Advisory

• Act as a strategic advisor to global leadership on India business operations.
• Provide insights on:
  • Talent strategy
  • Cost optimization
  • Regulatory landscape
  • Market dynamics
• Represent India operations in global business planning and workforce strategy discussions.
• Ensure alignment between India teams and global business priorities.

4. Operational Excellence & Governance

• Establish strong governance, compliance, and risk management frameworks.
• Collaborate with internal teams including:
  • Legal
  • Finance
  • HR / People & Culture
  • IT
• Ensure compliance with Indian labor laws and employment regulations.
• Drive operational discipline, execution, and escalation processes across teams.

5. Talent & Culture Development

• Own the India talent strategy including hiring, retention, and leadership development.
• Implement succession planning and employee engagement programs.
• Build a strong employer brand in India to attract top SaaS and technology talent.
• Promote a performance-driven and accountability-focused culture.

Required Experience & Qualifications

• 15+ years of leadership experience in India operations.
• Proven experience building or scaling India GCC or operations for a US-based SaaS or technology company.
• Experience transitioning third-party/vendor workforce to captive employee model.
• Strong understanding of:
  • Indian labor laws
  • Employment regulations
  • Multinational operational frameworks
• Ability to work effectively in complex global matrix organizations.
• Strong executive presence with experience engaging with C-suite leadership.

Preferred Experience

• Experience as Country Head / General Manager / Business Head in India.
• Background in SaaS, software, or cloud product companies.
• Experience working with global systems integrators.

Leadership Competencies

• Strong builder mindset with focus on execution.
• High cultural intelligence balancing global and local practices.
• Strategic thinker with ability to align long-term vision with execution.
• Ability to lead teams effectively during organizational transformation and change.

1. Position: Lead SAP B1 Consultant

2. Exp: 7-9 years

3. Budget: 15-17 LPA

4. Eligibility Criteria: Above 60% throughout education

5. Location - Noida

Please find below the job responsibilities:

• Strong understanding of end-to-end business processes (P2P, O2C, R2R, Inventory & Production)
• Ability to map business requirements to SAP B1 standard functionality
• Identify gaps and suggest workarounds, add-ons, or customizations
• Functional expertise in SAP B1 modules: Finance, Sales & Purchasing, Inventory & Warehouse, Production (MRP, BOM)
• Experience in requirement gathering and system configuration
• Hands-on knowledge of Query Reports, Crystal Reports, Formatted Search (FMS), and Transaction Notifications
• Data migration experience using DTW tool
• Ability to handle production issues (approval issues, authorization errors, inventory valuation, posting errors)
• Perform root cause analysis and provide permanent solutions
• Manage change requests with impact analysis on existing processes
• Execute configuration changes with proper testing and documentation
• Conduct end-user training sessions
• Prepare SOPs, user manuals, and process flow documents
• Strong communication skills with business users, management, and technical teams

• Ability to explain requirements in simple business language

• Capability to work under pressure, especially during month-end activities

WE ARE HIRING !!!!

Job Title: Project Manager – ADAS Aftermarket

Job Purpose / Description

• Lead and manage ADAS (Advanced Driver-Assistance Systems) aftermarket projects from concept to launch.
• Ensure successful product development, integration, and deployment in the aftermarket segment.
• Work closely with cross-functional teams including engineering, product management, quality, supply chain, and sales.
• Drive project execution while ensuring timely delivery, quality standards, and business objectives are achieved.

Key Responsibilities

Project Ownership

• Lead end-to-end project execution for ADAS aftermarket solutions.
• Define project scope, objectives, and deliverables aligned with business goals.
• Manage project planning, budgeting, and execution.
• Monitor project progress and ensure adherence to project management methodologies and best practices.

Cross-Functional Coordination

• Collaborate with engineering, R&D, supply chain, product, and marketing teams.
• Ensure alignment on project timelines, requirements, and deliverables.

Timeline & Milestone Management

• Develop and manage detailed project plans.
• Track hardware and software milestones to ensure on-time delivery.

Stakeholder Communication

• Act as the primary point of contact for internal and external stakeholders.
• Provide regular project updates and manage expectations.

Risk Management

• Identify potential risks and issues during the project lifecycle.
• Develop risk mitigation strategies and ensure timely resolution.

Compliance & Standards

• Ensure compliance with automotive industry standards such as:
  • ISO 26262
  • ASPICE
  • UNECE regulations
• Ensure product quality through rigorous inspection and testing procedures.

Budget Management

• Monitor project budgets and resource allocation.
• Ensure cost-effective project execution.

Supplier Relationship Management

• Manage and maintain strong supplier relationships.
• Ensure timely delivery of materials and components.

Reporting Structure

• Reports to Product & Technology Head / Director.

Stakeholder Interaction

Internal Stakeholders

• Sales
• Engineering
• Supply Chain Management (SCM)
• Quality teams

External Stakeholders

• Customers / Clients

Candidate Profile / People Specifications

• Bachelor’s or Master’s degree in Engineering.
• 8+ years of project management experience in the automotive industry.
• Experience in ADAS systems or automotive electronics preferred.
• Experience in ADAS aftermarket operations and product operations.
• Ability to manage customer escalations and complex projects.
• Experience working with Tier-1 suppliers or OEMs in automotive aftermarket.
• Strong understanding of ADAS technologies and sensors (Radar, LiDAR, Cameras).
• Knowledge of vehicle integration challenges.
• Proficiency in project management tools (MS Project, JIRA, etc.).
• PMP or PRINCE2 certification is an advantage.
• Experience in Product Lifecycle Management (PLM).
• Knowledge of inventory management, delivery operations, and logistics.

Key Skills & Competencies

• Strong project management and leadership skills.
• Excellent stakeholder management and communication abilities.
• Ability to manage multi-disciplinary teams in fast-paced environments.
• Strong analytical and problem-solving capabilities.

Work Culture / Behavioral Expectations

The organization follows the CCODERS working philosophy:

• Customer First: Focus on customer success in every action.
• Collaborative Problem Solving: Work together to solve organizational challenges.
• Ownership & Commitment: Deliver beyond expectations and honor commitments.
• Data-Driven Decisions: Make objective decisions based on data.
• Growth Mindset: Embrace challenges and continuous learning.
• Result & Commercial Orientation: Optimize resources to achieve business outcomes.
• Speed & Scalable Processes: Implement agile and efficient processes to deliver value quickly.

WE ARE HIRING !!!

• Role: Product Manager Tech (ASRS) – Sr. Manager / Engineering Manager
• Location: Noida – Sector 127
• Experience: 8–10 years
• Positions: 1
• Domain: Fleet Management Systems / Autonomous Robotics / Warehouse Automation

Key Responsibilities

• Define and own the product strategy, roadmap, and execution for Fleet Management System (FMS) platforms.
• Manage robot orchestration, task assignment, traffic control, charging workflows, and operational monitoring.
• Work closely with engineering teams building distributed systems in C#/.NET.
• Convert business and customer requirements into product specifications, user stories, and release plans.
• Drive scalable solutions for fleets of 50+ autonomous robots.
• Manage integrations with MQTT, VDA 5050 protocols, REST APIs, and event-driven services.
• Collaborate with FMS, WCS, WMS, robotics, and UI teams.
• Participate in system design discussions involving Redis, Kafka, RabbitMQ, and distributed architectures.
• Lead stakeholder discussions, requirement analysis, and solution definition.
• Monitor product performance, telemetry, logs, and operational feedback from warehouses.
• Support UAT, product rollout, and release management.
• Identify product improvements, feature enhancements, and system bottlenecks.
• Mentor product team members and improve product management practices.

Must-Have Skills

• 8–10 years experience in product management or techno-functional roles.
• Experience in enterprise software, robotics, warehouse automation, or industrial automation.
• Understanding of C#/.NET backend systems and OOP concepts.
• Exposure to Fleet Management Systems, AMR/AGV robotics platforms.
• Knowledge of MQTT communication and VDA 5050 messaging standards.
• Understanding of distributed systems (Redis, Kafka, RabbitMQ).
• Experience with REST APIs and integration-based platforms.
• Strong skills in requirement gathering, stakeholder management, and product planning.
• Ability to handle customer-facing product discussions and operational challenges.

Good to Have

• Experience in warehouse automation systems (FMS, WCS, WMS, ASRS, robotics platforms).
• Knowledge of monitoring tools, dashboards, telemetry, and operational analytics.
• Experience with simulation testing and industrial deployment environments.
• Exposure to PLC systems, IoT devices, and industrial automation integrations.

Qualification

• B.Tech / M.Tech in Computer Science, IT, Electronics, or related field.
• Experience in owning product lifecycle from requirement to deployment.

Additional

• May require travel to warehouse or project locations for deployment, testing, and customer discussions.

WE ARE HIRNING !!!!

• Role: FMS Tech Lead (Fleet Management System)
• Location: Noida – Sector 127
• Experience: 4–5 years
• Positions: 1
• Domain: Warehouse Automation / Autonomous Robotics / Intralogistics

Key Responsibilities

• Lead development of Fleet Management System (FMS) modules for autonomous robots.
• Design scalable solutions using C#/.NET and strong OOP principles.
• Build real-time communication systems using MQTT and VDA 5050 protocols.
• Develop multithreaded and asynchronous services for robot communication and telemetry.
• Work with Robotics, WCS, WMS, PLC, and UI teams for system integration.
• Support deployment, testing, commissioning, and troubleshooting at customer sites.
• Investigate and resolve live production issues (robot movement, traffic congestion, system errors).
• Conduct code reviews and mentor developers on best practices.
• Define testing and validation strategies for fleets of 50+ autonomous robots.
• Ensure performance, reliability, logging, and system monitoring.

Must-Have Skills

• Strong experience in C# / .NET development.
• Solid understanding of Object-Oriented Programming (OOP) and SOLID principles.
• Experience with Fleet Management Systems / Robotics / Automation software.
• Knowledge of MQTT communication and VDA 5050 messaging.
• Expertise in multithreading, async programming, and concurrency in C#.
• Strong debugging and problem-solving skills.
• Experience with SQL databases for troubleshooting and analysis.

Good to Have

• Experience in warehouse automation systems (FMS, WCS, WMS, ASRS).
• Integration with PLCs, IoT devices, scanners, industrial systems.
• Knowledge of REST APIs, WebSockets, gRPC, distributed systems.
• Understanding of logging, monitoring, and observability tools.

Qualification

• B.Tech / M.Tech in Computer Science or related field.
• 4–5 years experience in software development related to robotics or automation.

Additional

• May require travel to warehouse sites for deployment and support.

WE ARE HIRING !!!!

Please find the below JD For Pharma Sales Manager

Job Title: Sales Manager – Pharma
Company: Worldpack Automation Systems Pvt. Ltd.
Workplace Type: On-site
Location: Rabale, Navi Mumbai, India
Job Type: Full-time

Job Description:
The ideal candidate is a motivated and well-organized individual with strong prospecting skills and the ability to build and maintain lasting customer relationships.

Responsibilities:

1. Business development in the assigned West India region to achieve annual sales targets
2. Prospecting through various methods
3. Visiting industries across multiple segments and presenting labelling solutions
4. Order booking, arranging sample trials, and payment collection
5. Coordination with Service Department regarding installation/service issues
6. Coordination with Design Department for pre-sales activities
7. Arranging FAT before machine dispatch
8. Reporting to GM – Sales & Marketing

Skills Required:

• Strong technical understanding of products
• Consistent achievement of YOY sales targets
• Awareness of latest industry trends
• Good communication and teamwork skills
• Self-driven, organized, and quick learner
• Excellent interpersonal skills
• Conflict management and resolution
• Strong analytical and problem-solving abilities

we are hiring !!!

Job Description – Area Sales Manager (ASM) – Mild Steel

Company: M-Safe
Experience: 4–8 Years
Location: As per business requirement

Job Summary

• Responsible for driving sales and business development of Mild Steel products in the assigned territory.
• Manage key accounts, develop new clients, and achieve sales targets.
• Build strong relationships with contractors, builders, distributors, and project clients.

Key Responsibilities

• Drive sales growth for Mild Steel products in the assigned region.
• Identify and develop new business opportunities in infrastructure and construction sectors.
• Manage and maintain relationships with existing clients, dealers, and distributors.
• Handle key accounts such as contractors, builders, and project-based clients.
• Prepare quotations, negotiate contracts, and close sales deals.
• Monitor market trends, competitor activities, and pricing strategies.
• Coordinate with internal teams for order execution and timely delivery.
• Ensure achievement of monthly and quarterly sales targets.

Educational Qualification

• Bachelor’s degree in Engineering, Business Administration, or a related field.

Experience Required

• 4–8 years of experience in sales of:
  • Mild Steel
  • TMT Bars
  • Structural Steel products

Skills Required

• Strong network in construction, infrastructure, or industrial sectors.
• Excellent communication and negotiation skills.
• Ability to travel within the assigned territory.
• Strong client relationship management skills.

Preferred Skills

• Experience in project sales and dealer management.
• Good understanding of steel market dynamics and pricing trends.

Compensation

• Salary: Best in Industry + Performance Incentives.

WE ARE HIRING !!!!

Job Description:*
We are hiring dynamic Sales Executives to drive sales of mild steel and building materials across PAN India. The role involves B2B sales, client acquisition, and relationship management within the construction and infrastructure sector. Candidates should be target-driven and comfortable with field sales.

*Key Responsibilities:*
* Promote and sell mild steel products and building materials to dealers, contractors, and builders
* Identify new business opportunities and generate leads through field visits and networking
* Build and maintain long-term relationships with clients
* Conduct regular site visits, follow-ups, and product presentations
* Negotiate pricing, close deals, and ensure timely order execution
* Achieve monthly and quarterly sales targets
* Track market trends, competitor activities, and customer requirements
* Prepare sales reports and update CRM regularly

*Requirements:*
* Graduate (preferred)
* 1 to 4 years of experience in sales (building materials/mild steel preferred)
* Strong communication, negotiation, and interpersonal skills
* Willingness to travel for field sales across assigned territory

*Compensation & Benefits:*
* Salary: ₹25,000 – ₹30,000 per month
* Incentives based on performance
* Opportunity to work across multiple locations
Hyderabad, Noida, Ahmedabad and chennai

WE ARE HIRING !!! 

Job Opening: Mechanical Design Team Lead – Pallet ASRS

📍 Location: Noida, Uttar Pradesh
🏢 Department: R&D

Job Responsibilities

• Lead design and development of pallet-based ASRS systems
• Work on stacker cranes, shuttles, racking structures, and conveyor integration
• Manage end-to-end product development (concept, 3D design, prototyping, testing, validation)
• Develop innovative and cost-effective ASRS components
• Prepare engineering documentation, BOMs, and design calculations
• Collaborate with software, controls, and application teams for system integration
• Optimize mechanical structures for load, durability, and manufacturability
• Stay updated with global ASRS design standards (DIN, FEM, ISO)
• Lead and mentor a team of 2–3 design engineers
• Coordinate with manufacturing, sourcing, and quality teams

Education

• B.Tech / M.Tech in Mechanical Engineering

Experience

• 7–10 years experience in Pallet-based ASRS systems
• Minimum 3 years experience in team leadership

Skills Required

• Knowledge of bearings, sensors, servo motors, and conveyor components
• Experience with 3D CAD tools (Creo / Pro-E)
• Understanding of structural design, sheet metal, welded assemblies
• Experience with FEA/CAE tools (ANSYS or similar)
• Knowledge of GD&T and mechanical design calculations
• Understanding of manufacturing processes (machining, welding, laser cutting)
• Basic knowledge of MS Excel and MS Word

Benefits

• Exposure to advanced warehouse automation technologies
• Opportunity to work on innovative R&D projects
• Chance to create new products and intellectual property
• Work in a dynamic engineering environment
• Industry-standard salary with strong growth opportunities

We are Hiring !!! 
 

General Details

Title: Customer Quality Assurance (CQA) – AM
Working Location: IMT Manesar (Gurgaon)
Reporting To: Quality Head
Age: 35–45 Years

Area of Responsibility

Customer Quality Management

• Develop and implement customer quality assurance frameworks aligned with IATF 16949, ISO 9001, and OEM-specific requirements

• Manage customer complaints and ensure timely resolution through structured problem-solving methodologies

• Lead 8D analysis, root cause identification, and ensure effective CAPA implementation for customer issues

• Interface directly with customers (OEMs) for quality concerns, audits, and performance reviews

• Monitor customer-related KPIs such as Customer PPM, warranty claims, complaint closure time, and customer satisfaction index

• Ensure product quality compliance with customer specifications and drawing requirements

Customer Interface & Escalation Handling

• Act as the primary point of contact for all customer quality issues and escalations

• Handle customer visits, audits, and line rejections professionally and proactively

• Coordinate containment actions and ensure immediate response to customer complaints

• Ensure timely submission of quality documents such as 8D reports, deviation approvals, and corrective action plans

Risk & Compliance Oversight

• Identify recurring customer issues and implement preventive quality improvement initiatives

• Ensure compliance with customer-specific requirements (CSR), environmental, and regulatory standards (RoHS, REACH, etc.)

• Support internal and external audits with proper documentation and traceability related to customer quality

Cross-Functional Collaboration

• Work closely with Production, R&D, Supplier Quality, and Logistics teams to resolve customer issues and improve product quality

• Drive internal quality improvements based on customer feedback and field performance

• Participate in new product development (NPD/APQP) to ensure customer quality requirements are met from the initial stage

• Conduct internal reviews and kaizen activities to reduce customer complaints

Data & Reporting

• Maintain dashboards for customer complaints, warranty trends, and quality performance metrics

• Analyze field failures and customer feedback to drive continuous improvement

• Present customer quality performance in management reviews

• Utilize SAP QM for complaint handling, reporting, and quality tracking

Qualifications | Experience and Required Skills

• B.Tech / Diploma in Mechanical Engineering

• 10+ years of experience in Customer Quality / Plant Quality / OEM handling

• Preferred experience in Engineering / Automotive / Mechanical Industry

• Strong understanding of:

  • Sheet metal processes

  • Surface coatings (Electro Zinc Plating, CED coating, etc.)

  • Rubber, plastic injection molding, and machining processes

• Hands-on experience in:

  • Customer complaint handling

  • 8D, RCA, CAPA

  • OEM interaction and audits